Terms of Service
Digifind Systems LLC — Effective Date: October 17, 2026
1. Acceptance of Terms
Welcome to DigiFind. These Terms of Service (“Terms”) govern your access to and use of the website https://digifind.app and all related services (collectively, the “Services”) provided by Digifind Systems LLC (“DigiFind,” “we,” “our,” or “us”).
By accessing or using DigiFind, you agree to be bound by these Terms. If you do not agree, do not use the Services.
2. Description of Services
DigiFind is a technology platform that facilitates the recovery of lost items by:
- Allowing users to register items using QR-enabled products
- Enabling reporting of lost or found items
- Connecting item owners and finders through a secure, privacy-first system
- Supporting organizations with asset management and lost-and-found operations
- Facilitating return logistics, including shipping and pickup coordination
- Enabling optional finder-appreciation gift cards
DigiFind is not a shipping provider, payment processor, or insurer. We act solely as a facilitator of connections and workflows.
3. User Roles
Users of DigiFind may include:
- Item Owners – individuals who register or report lost items
- Finders – individuals who locate items and initiate return
- Business/Enterprise Users – organizations managing lost-and-found operations
Each user is responsible for their own actions and compliance with these Terms.
4. Account Registration
To access certain features, you may be required to create an account. You agree to:
- Provide accurate and complete information
- Maintain the confidentiality of your login credentials
- Notify us of unauthorized access
You are responsible for all activity under your account.
5. User Responsibilities
You agree not to:
- Submit false, misleading, or fraudulent information
- Claim items you do not own
- Upload unlawful, harmful, or inappropriate content
- Use the platform for illegal purposes
- Interfere with the operation or security of the platform
DigiFind reserves the right to suspend or terminate accounts that violate these Terms.
6. Lost & Found Process
6.1 Report Review & Notifications
DigiFind may use AI-assisted search and, where available, background matching to suggest connections between lost and found reports, including reports without a QR code. Authorized staff may review reports and photos as needed. Possible matches are not proof of ownership, and we do not guarantee that:
- Staff will identify a corresponding found item
- Items will be found or returned
6.2 Ownership Verification
Businesses and/or DigiFind may require proof of ownership before releasing an item. We are not responsible for disputes between users regarding ownership.
6.3 No Direct Contact by Default
To protect privacy:
- Personal contact details are not automatically shared between users
- Communication may be restricted to platform-controlled workflows
AI photo suggestions are optional. Uploading without suggestions skips AI form filling, not other AI-assisted or authorized staff review of uploaded photos for matching, recovery, and safety. Photos are optional; item details submitted without photos may still support AI-assisted search and matching. These practices apply to account holders and people reporting without an account. See the Privacy Policy for processing, access, retention, and data-rights information.
7. Shipping & Returns
DigiFind may facilitate return logistics, including shipping coordination. However:
- DigiFind is not responsible for shipping carriers or delivery outcomes
- Risk of loss or damage during shipping lies with the applicable carrier or parties involved
- Users are responsible for verifying shipping details and accuracy
8. Finder Appreciation & Payments
8.1 Finder Appreciation
Item owners may choose to offer finder appreciation after a return. DigiFind:
- May coordinate an approved Amazon or Visa digital gift card through third-party providers
- Does not support direct cash exchanges between owners and finders inside the app
- Does not store gift card codes, PINs, redemption links, or redemption status
8.2 Payment Processing
All payments are handled by third-party processors. DigiFind does not store full payment details.
8.3 Fees
DigiFind may charge fees for:
- Products (QR tags, accessories)
- Shipping coordination
- Platform usage (including enterprise services)
- Transaction facilitation
All applicable fees will be disclosed prior to payment.
9. Enterprise Services
For organizations using DigiFind, DigiFind provides tools to manage registered assets, lost reports, and found property.
Businesses are responsible for:
- Accurate asset and lost-and-found records
- Proper storage and handling of items
- Compliance with applicable laws
DigiFind is not responsible for:
- Loss, theft, or damage of items in business custody
- Business operational decisions
10. Intellectual Property
All content, trademarks, logos, and technology associated with DigiFind are the property of Digifind Systems LLC. You may not:
- Copy, reproduce, or distribute our content
- Reverse engineer or misuse the platform
11. Privacy
Your use of DigiFind is also governed by our Privacy Policy and Cookie Policy.
12. Disclaimer of Warranties
DigiFind Services are provided “as is” and “as available.” We do not guarantee:
- Uninterrupted or error-free operation
- Successful recovery of items
- Accuracy of user-provided reports or staff-reviewed associations
To the fullest extent permitted by law, we disclaim all warranties, express or implied.
13. Limitation of Liability
To the maximum extent permitted by law, Digifind Systems LLC shall not be liable for:
- Loss, theft, or damage of items
- Missed or incorrect report associations
- Disputes between users (owners, finders, businesses)
- Shipping issues, delays, or damages
- Payment disputes between users
- Indirect, incidental, or consequential damages
Our total liability shall not exceed the amount paid (if any) for use of the Services.
14. Indemnification
You agree to indemnify and hold harmless DigiFind, its officers, employees, and affiliates from any claims, damages, or liabilities arising from:
- Your use of the Services
- Your violation of these Terms
- Your interactions with other users
15. Termination
We reserve the right to:
- Suspend or terminate accounts at our discretion
- Remove content that violates these Terms
You may stop using DigiFind at any time.
16. Modifications to the Terms
We may update these Terms from time to time. When we do:
- The “Effective Date” will be updated
- Continued use of the Services constitutes acceptance of updated Terms
17. Governing Law
These Terms are governed by the laws of the State of Ohio, United States, without regard to conflict of law principles.
18. Dispute Resolution
Any disputes arising from these Terms shall be resolved through:
- Good-faith negotiation first
- If unresolved, binding arbitration or courts located in Ohio
19. DigiFind SMS Program Terms
19.1 Availability and Message Types
Where offered, the DigiFind SMS program is operated by Digifind Systems LLC for supported United States and Canadian phone numbers. It provides optional informational texts about your DigiFind activity, including tag scans, reports, possible matches, claims, return and delivery updates, payment next steps, account access, and selected organization activity. This program does not send marketing or promotional texts.
19.2 Separate, Optional Consent
You may choose recovery and account updates and organization activity separately. Both choices start unchecked. If you report without an account, your choice applies only to that report, its possible matches, and return updates. You must verify access to the notification phone and separately consent to the subscriptions you select before recurring notification texts begin.
Providing your number, requesting a code, accepting these Terms, or creating an account does not enroll you in recurring texts. Consent is not a condition of purchase or use of DigiFind. Only enroll a number you are authorized to use, and update or remove it if that changes. Phone verification confirms access to the number; it does not prove item ownership, sign you into an account, link a report to an account, or authorize billing or checkout.
19.3 Verification Codes, Frequency, and Rates
Requesting a phone verification code authorizes DigiFind to send the requested one-time code and any resends you request to verify your notification phone. This request is separate from consent to recurring updates. Standard message and data rates may apply.
For recurring notifications, message frequency varies according to your activity and selected subscriptions. DigiFind does not charge a separate SMS subscription fee. Standard message and data rates may apply to messages sent and received. Contact your wireless provider for details about your plan.
19.4 Cancellation and Help
Reply STOP to a DigiFind notification text to stop notification texts at that number across the DigiFind SMS program. You may receive a final confirmation of your opt-out. You can also turn off a specific subscription using the available DigiFind settings. A STOP request may affect multiple accounts or reports using the same number. Resuming one subscription requires fresh consent for that subscription; replying START will not automatically restore every previous subscription.
Reply HELP for assistance, or contact support@digifind.app, including for help with verification codes. Stopping texts does not delete your account or report, or revoke otherwise valid access to it.
19.5 Delivery and Privacy
Messages may be delayed or undelivered due to carrier coverage, device settings, technical limitations, or other factors. Delivery is not guaranteed. Carriers are not liable for delayed or undelivered messages. Do not rely on SMS for emergencies or as the only way to check time-sensitive DigiFind activity.
We do not sell or transfer your messaging consent to other senders or share it for marketing or promotional purposes. See our Privacy Policy for how notification phone numbers, requested codes, message delivery data, consent, and opt-out records are processed.