LEGAL

Privacy Policy

Digifind Systems LLC — Effective Date: October 17, 2026

1. Introduction

Digifind Systems LLC (“DigiFind,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website https://digifind.app (the “Website”) and related services (collectively, the “Services”).

This policy applies whether you have an account or submit a report without signing in.

2. What DigiFind Does

DigiFind is a platform that helps individuals and businesses:

  • Register and protect personal items using QR-enabled products
  • Report lost or found items
  • Facilitate secure and private return of lost items
  • Manage lost-and-found operations for businesses and institutions

We are designed to protect user privacy and limit unnecessary sharing of personal information.

3. Information We Collect

3.1 Information You Provide

We may collect the following information when you use our Services:

Account Information

  • Name
  • Email address
  • Phone number
  • Login credentials

Item Information

  • Item descriptions
  • Photos of items
  • Location where item was lost or found
  • Dates and additional identifying details

Lost & Found Reports

  • Details submitted when reporting a lost or found item
  • Ownership verification information

Transaction & Payment Information

  • Payment details (processed via third-party providers)
  • Shipping preferences
  • Reward payments

Communications

  • Messages submitted through forms or support requests
  • If you use optional text messages: notification phone numbers, verification results, selected subscriptions, consent and opt-out records, and message delivery information

3.2 Information Collected Automatically

When you use DigiFind, we may automatically collect:

  • IP address
  • Device type and browser
  • Pages visited and interactions
  • Session activity
  • Referring URLs
  • Technical photo-processing data, such as file type, size, dimensions, and processing status

This data helps us improve performance, security, and user experience.

3.3 Cookies and Tracking Technologies

We use cookies and similar technologies as described in our Cookie Policy to:

  • Maintain sessions
  • Improve functionality
  • Analyze usage
  • Enhance security

4. How We Use Your Information

We use your information to:

  • Provide and operate DigiFind Services
  • Facilitate the return of lost items
  • Support authorized staff review of lost and found reports
  • Notify users of report, scan, claim, or recovery updates
  • Process payments and optional finder-appreciation gift cards
  • Enable organization asset management and lost-and-found features
  • Improve platform functionality and performance
  • Prevent fraud and ensure security
  • Communicate with you regarding your activity or account

4.1 Photos, AI Assistance, and Report Matching

Photo suggestions are optional: you choose whether AI helps fill in item details. All uploaded item and report photos may still be reviewed by AI and authorized DigiFind or organization staff for matching, recovery, and safety, including photos uploaded without suggestions. Anything visible in a photo may be analyzed. Avoid including people, documents, screens, addresses, or other sensitive information that is not needed to identify the item.

Photos are optional. If you do not want photo review, continue without photos. The item details you submit may still be used for AI-assisted search and matching. Where available, background matching may help identify possible connections between lost and found reports, including reports without a QR code. Skipping photo suggestions does not opt your report out of these uses.

Photo suggestions use Google Cloud AI in the United States. We send processed photos and the item information needed for the requested assistance to that service. We remove hidden file metadata, but that does not remove information visible in the image. Our current AI Search index excludes photos, contacts, notes, private identifiers, raw addresses, and precise within-location details; authorized staff may access relevant report information separately for recovery.

AI suggestions and possible matches can be wrong. They do not prove ownership, approve a claim, or authorize release of an item. Access remains limited to authorized parties; uploading does not make your photos public. Our retention practices and your data rights are described below.

4.2 Optional Text Messages and Phone Verification

Where offered, DigiFind provides optional informational texts to supported United States and Canadian numbers. Account holders may independently choose recovery and account updates and organization activity. People reporting without an account may choose updates for that specific report, including possible matches and return updates. These choices start unchecked. This program does not send marketing or promotional texts.

Providing a phone number, requesting a verification code, accepting our Terms, or using DigiFind does not enroll you in recurring texts. We collect separate consent for the subscriptions you choose. Consent is optional and is not a condition of purchase or use of DigiFind. Verifying a notification phone confirms access to that number; it does not establish item ownership or authorize account or billing access.

If you request a verification code or opt in to notifications, Twilio and telecommunications carriers process the phone number, message content, and delivery information needed to send those messages. We also use verification, consent, and delivery records to operate the program, prevent abuse, handle opt-outs, and demonstrate your communication choices. These providers do not receive permission to send their own marketing messages.

Reply STOP to stop DigiFind notification texts at that number across the program, or use the available settings to turn off a particular subscription. Reply HELP for help or contact support@digifind.app. Resuming one subscription requires fresh consent for that subscription and does not automatically restore other subscriptions. See our SMS Program Terms for message frequency, rates, and cancellation details.

5. Privacy by Design (Key Principle)

DigiFind is built to protect user privacy:

  • Owners’ personal contact information is not publicly shared
  • Finders do not receive direct personal contact details by default
  • Communication is handled through secure, controlled workflows
  • Only authorized parties (e.g., business staff) can access relevant data when necessary
  • Uploaded photos are normalized into metadata-free images; raw upload files are temporary processing inputs, not a long-term metadata archive

6. How We Share Information

We do not sell your personal information.

We may share information only in the following cases:

6.1 With Service Providers

We may share data with trusted third parties that help us operate our platform, such as:

  • Payment processors
  • Hosting providers
  • Communications providers delivering requested messages, including Twilio and telecommunications carriers
  • AI service providers supporting item descriptions, search, matching, and safety review
  • Analytics services
  • Shipping/logistics partners

6.2 With Businesses (Enterprise Users)

If you interact with a business using DigiFind (e.g., airport, school, hotel):

  • Relevant information from your lost report may be shared with that business
  • This is limited to what is necessary to verify and return your item

6.3 Legal Requirements

We may disclose information if required to:

  • Comply with laws or regulations
  • Respond to legal requests
  • Protect the safety, rights, or property of DigiFind, users, or others

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, transfer, or share mobile numbers or SMS opt-in data with other businesses or affiliates for marketing or promotional purposes. Your messaging consent is a direct agreement with Digifind Systems LLC and cannot be transferred to another sender. Necessary processing of delivery information by Twilio and carriers, as described above, does not give those providers or any other sender permission to use your consent for their own messaging programs.

7. Data Retention

We retain your information only as long as necessary to:

  • Provide Services
  • Complete transactions or returns
  • Comply with legal obligations
  • Resolve disputes

After normalized images are created, we delete the raw photo upload. If processing fails or an upload is abandoned, bounded retention and retry schedules remove the raw file. We may retain normalized images and limited technical records needed to operate, secure, and maintain the Services.

If you use optional text messages, we retain verification, consent, opt-out, and limited delivery records as needed to operate the program, honor your choices, prevent unwanted messages, and meet applicable obligations. Withdrawing consent stops future notification texts; it does not require deletion of the suppression information needed to honor that request. Messaging providers may retain records under their own applicable retention practices.

Inactive or outdated data may be deleted or anonymized.

8. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Opt out of certain communications

To exercise your rights, contact us at: support@digifind.app

9. Data Security

We implement reasonable technical and organizational safeguards to protect your information, including:

  • Secure data storage
  • Encryption where appropriate
  • Access controls
  • Monitoring for suspicious activity

However, no system is 100% secure.

10. Children's Privacy

DigiFind is not intended for children under 13.

We do not knowingly collect personal information from children under 13.

If we become aware of such data, we will delete it promptly.

11. International Users

If you access DigiFind from outside the United States, your information may be transferred and processed in the United States or other jurisdictions where our service providers operate.

12. Third-Party Services

DigiFind may contain links or integrations with third-party services (e.g., payment processors, shipping providers).

We are not responsible for their privacy practices.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we do:

  • We will update the “Effective Date”
  • Significant changes may be communicated via the Website or email

14. Contact Us

If you have questions about this Privacy Policy or your data, contact:

Digifind Systems LLC

Email: support@digifind.app

Website: https://digifind.app

← Back to Home